ibaje Privacy Policy

1. Introduction

This Privacy Policy explains how ibaje collects, uses and protects the personal data of players who register and use ibaje.pro.

ibaje is committed to protecting the personal information of every player who uses ibaje.pro. This Privacy Policy forms part of ibaje's Terms and Conditions and applies to all personal data collected through the ibaje website, mobile experience and related services. By registering an account on ibaje.pro you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

ibaje does not sell, rent or trade your personal data to any third party for their own marketing purposes. Any sharing of data with service partners is strictly limited to what is necessary to operate the platform and is governed by formal data-processing agreements. Questions about this Policy may be directed to [email protected] at any time.

2. Information We Collect

ibaje collects personal data through account registration, gameplay activity and your general use of the platform. The categories of data we collect are set out below.

• Identity Data: Full name, date of birth, national identity card (NID) number or passport number, and a copy of your government-issued photo identification collected during KYC verification.

• Contact Data: Mobile phone number used to register your ibaje account, and optionally an email address if provided during registration or account management.

• Financial Data: Transaction history including deposit amounts, withdrawal requests, bonus credits, wagering activity, and payment method identifiers such as the last four digits of the bKash or Nagad account associated with ibaje transactions.

• Technical Data: IP address, browser type and version, device type, operating system, time zone and session duration data collected automatically when you access ibaje.pro.

• Usage Data: Information about how you interact with ibaje — which games you play, session length, betting patterns and use of promotional offers — collected for responsible gaming monitoring and platform improvement.

• Communications Data: Records of messages sent to ibaje support, including chat transcripts and emails to [email protected], retained to maintain service quality and resolve disputes.

3. How We Use Your Information

ibaje uses your personal data only for legitimate purposes directly connected to operating the platform and providing a safe gaming experience to players in Bangladesh.

• Account Operation: To create, maintain and manage your ibaje account, process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, and provide access to all games and betting markets on ibaje.pro.

• Identity Verification: To verify your identity and age in line with responsible gaming obligations, confirming all players are 21 or above, and to conduct KYC checks required for withdrawal processing.

• Fraud Prevention and Security: To detect, investigate and prevent fraudulent transactions, money laundering, collusion, bonus abuse and other prohibited activities. ibaje's security systems continuously analyse transaction patterns and account behaviour to protect the platform and its players.

• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion periods and account limits set by players, and provide early-intervention support where ibaje identifies a player who may be experiencing difficulties.

• Marketing and Promotions: To send relevant promotional offers and ibaje service updates to your registered mobile number. You may opt out of marketing messages at any time by contacting [email protected]. Opting out does not affect transactional messages such as deposit confirmations or withdrawal updates.

4. Legal Basis for Processing

ibaje processes your personal data on the following legal grounds, depending on the purpose for which the data is used.

• Contractual Necessity: Processing required to enter into and perform the contract with you — including account creation, processing bets and paying winnings — conducted on the basis that it fulfils ibaje's contractual obligations to you as a registered player.

• Legal Obligation: Processing required to comply with applicable legal obligations including anti-money laundering checks, KYC identity verification, record-keeping obligations and responding to lawful requests from regulatory or law enforcement authorities.

• Legitimate Interests: Processing carried out in ibaje's legitimate interests including fraud detection, platform security, responsible gaming monitoring and improving ibaje's services, where those interests are not overridden by your rights and freedoms.

• Consent: Processing based on your explicit consent — such as sending marketing messages — where we have specifically asked for and received your consent. You may withdraw consent at any time without affecting the lawfulness of processing already carried out.

5. Sharing Your Information

ibaje shares personal data only in the limited circumstances described below. We do not sell your data under any circumstances.

• Game and Technology Providers: ibaje shares limited technical data with third-party game providers including Pragmatic Play, Evolution Gaming, Spribe and Ezugi, and platform technology partners, strictly as necessary to deliver gameplay services and process game results.

• Payment Processors: ibaje shares transaction data with payment providers including bKash, Nagad, Rocket, Upay and card processors strictly as required to process deposits and withdrawals. Payment providers handle data under their own privacy policies and are subject to data-processing agreements with ibaje.

• Regulatory and Law Enforcement Authorities: ibaje will disclose personal data to regulatory bodies or law enforcement agencies where required by law, court order, or where ibaje determines disclosure is necessary to protect the safety of players or prevent criminal activity.

• Business Transfers: In the event of a merger, acquisition or transfer of ibaje's business assets, your personal data may be transferred to the successor entity as part of the transaction. ibaje will use reasonable efforts to notify affected players of any such transfer in advance.

6. Cookies and Tracking Technologies

ibaje uses cookies and similar technologies to operate the platform, remember your preferences and improve your experience on ibaje.pro.

• Essential Cookies: Required for core platform functionality including session authentication cookies that keep you logged in, security tokens that protect your account, and cookies that store your language and display preferences. These cannot be disabled without breaking core platform functionality.

• Analytics Cookies: Used to understand how players navigate ibaje — which pages are visited most, how long sessions last and which features are used — so that ibaje can improve the platform. Analytics data is aggregated and does not identify individual players.

• Managing Cookies: You can control or delete cookies through your browser settings. Disabling essential cookies may prevent you from logging into your ibaje account or using certain platform features. ibaje does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Security

ibaje applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

All data transmitted between your device and ibaje.pro is protected by 256-bit SSL encryption. ibaje servers are hosted in secured data centre environments with access restricted to authorised personnel only. Account passwords are stored using one-way cryptographic hashing so ibaje staff cannot read your password. Financial transaction data is additionally protected by tokenisation, meaning the full details of your bKash or Nagad account are never stored in plain text on ibaje systems.

Despite these measures, no internet-based system can guarantee absolute security. If ibaje becomes aware of a data breach likely to result in a risk to your rights and freedoms, we will take prompt steps to contain the breach, assess its scope and notify affected players as quickly as practicable.

8. Data Retention

ibaje retains your personal data for as long as your account remains active and for a period after account closure as required by applicable legal and regulatory obligations. Account records, transaction histories and KYC documentation are retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements. Communications data including support transcripts and complaint records are retained for a minimum of three years.

Where ibaje no longer has a legitimate purpose or legal obligation to retain your personal data, it will be securely deleted or anonymised. You may request early deletion of data not subject to a legal retention obligation by contacting [email protected]. ibaje will respond to such requests within 30 days.

9. Your Data Rights

As an ibaje player, you hold the following rights in respect of your personal data. To exercise any right, contact [email protected] with your registered mobile number and a description of your request.

10. Third-Party Services

ibaje integrates third-party services to operate the platform including game software from providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi, payment processing via bKash, Nagad, Rocket and Upay, and platform analytics tools. These third parties may process certain data under their own privacy policies. ibaje selects service providers with data protection standards consistent with this Policy and requires all providers to enter into data-processing agreements before receiving any player data.

ibaje.pro does not contain links to external third-party websites. If you independently access any third-party service, their privacy practices are governed solely by their own privacy policy and ibaje accepts no responsibility for how those services handle your data.

11. Children's Privacy

ibaje is strictly a 21+ platform. ibaje does not knowingly collect personal data from any person under the age of 21. If ibaje discovers that personal data has been collected from a player who is under 21 years of age, that data will be deleted immediately and the account permanently closed. If you are a parent or guardian and believe a minor has registered on ibaje.pro, please contact [email protected] immediately so we can investigate and take appropriate action.

12. Changes to This Privacy Policy

ibaje reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. When a material change is made, ibaje will update the Last updated date shown at the top of this page and will make reasonable efforts to notify active players of the change, for example by sending a notification to your registered mobile number.

Your continued use of ibaje.pro following any update to this Policy constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must stop using ibaje and may request account closure by contacting [email protected].

13. Contact Us

For questions about this Privacy Policy, to exercise your data rights, or to raise a data-related concern, please contact the ibaje support team. We aim to respond to all privacy enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).